Refund policy

At CardVers, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused and in its original condition.

  • Is returned in its original packaging with all accessories, inserts, and promotional materials.

  • Shows no signs of wear, damage, or misuse.

  • Is accompanied by proof of purchase or your order number.

CardVers reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For the protection of our customers and the integrity of collectible products, the following items cannot be returned unless they are defective, damaged upon arrival, or required by applicable law:

  • Opened Pokémon booster packs

  • Opened Elite Trainer Boxes (ETBs)

  • Opened booster boxes

  • Opened tins or collection boxes

  • Trading cards removed from sealed packaging

  • Mystery boxes or mystery packs

  • Gift cards

  • Digital products

  • Clearance or final sale items

  • Customized or personalized products

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item.

  • Photographs of the shipping packaging.

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund.

4. Return Authorization

Before returning any item, you must contact our customer support team to obtain return authorization.

Returns sent without prior authorization may be refused or returned to the sender.

To request a return, please contact:

Email: contact@CardVers.shop

5. Return Shipping

Unless the return is due to our error or a defective product:

  • Customers are responsible for return shipping costs.

  • We recommend using a tracked and insured shipping service.

  • CardVers is not responsible for returns lost or damaged during transit.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your financial institution.

7. Exchanges

We replace items only if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly shipped

If you require an exchange, please contact us before returning the item.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must instead follow the return process described in this policy.

9. Refused Deliveries

If an order is refused by the customer or returned due to:

  • An incorrect shipping address provided by the customer.

  • Failure to pay customs duties or import taxes.

  • Failure to collect the package.

Any shipping costs, customs fees, return shipping charges, or carrier fees incurred may be deducted from the eligible refund.

10. Lost Packages

If your package is lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment. Refunds or replacements will be provided when appropriate following the carrier's investigation.

11. Pokémon Product Disclaimer

Due to the collectible nature of trading card products, factory imperfections, packaging variations, and manufacturer quality control are not considered defects.

Card centering, print quality, pack contents, pull rates, or grading outcomes are determined by the manufacturer and cannot be guaranteed by CardVers.

12. Contact Information

If you have any questions regarding returns or refunds, please contact us:

CardVers

Email: contact@CardVers.shop

Address:
98 Marcham Road
Bordon, GU35 3XN

Phone:
+1 (479) 345-1674

We are committed to resolving return and refund requests fairly, promptly, and in accordance with applicable consumer protection laws.