Welcome to the CardVers FAQ. Below you will find answers to some of the most common questions about our products, orders, shipping, payments, and customer support.

General Questions

What is CardVers?

CardVers is an online store specializing in trading cards, collectible products, accessories, and hobby items. We provide collectors and fans with a reliable place to discover and purchase quality collectible products.

Are your products authentic?

Yes. CardVers is committed to providing authentic products sourced from trusted suppliers. We do not knowingly sell counterfeit or unauthorized items.

Are you affiliated with Pokémon or Nintendo?

No. CardVers is an independent retailer and is not affiliated with, endorsed by, sponsored by, or associated with Nintendo Co., Ltd., The Pokémon Company, or The Pokémon Company International.

All trademarks and intellectual property belong to their respective owners.

Product Questions

Are your products new and sealed?

Unless otherwise stated in the product description, our sealed products are new and factory sealed.

Please review each product listing carefully for specific details.

Do you sell individual cards?

Product availability may vary. We offer collectible products based on our current inventory and supplier availability.

Can I request a specific card or product?

You are welcome to contact us with product requests. While we cannot guarantee availability, we will do our best to assist you.

Are card conditions guaranteed?

For sealed products, we guarantee that items are shipped as described.

For individual cards, condition details will be provided in the product description when applicable.

Please note that manufacturer packaging and card printing quality are outside of our control.

Ordering Questions

How do I place an order?

Simply browse our products, add your chosen items to your cart, proceed to checkout, and complete your payment securely.

You will receive an order confirmation email after your purchase is completed.

Can I cancel my order?

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.

Can I change my shipping address after ordering?

If your order has not been processed, contact us as soon as possible and we will try to update your information.

Once an order has shipped, we cannot guarantee changes can be made.

Shipping Questions

How long does shipping take?

Shipping times vary depending on your location and selected shipping method.

Estimated delivery times:

United Kingdom: 2–5 business days
Europe: 4–10 business days
United States & Canada: 5–12 business days
International orders: 7–20 business days

Delivery times are estimates and may vary due to carrier delays or customs processing.

Will I receive tracking information?

Yes. When available, tracking information will be sent to the email address provided during checkout after your order has shipped.

Do you ship internationally?

Yes, CardVers ships to various locations worldwide. Availability may depend on destination and shipping carrier options.

Payment Questions

What payment methods do you accept?

We accept the secure payment methods available during checkout, including supported credit cards, debit cards, and digital payment options.

Is my payment information secure?

Yes. Payments are processed through secure payment providers. CardVers does not store your complete payment card information.

Returns & Refund Questions

Do you accept returns?

Yes. Eligible items may be returned according to our Return & Refund Policy.

Items must meet return requirements and be in their original condition.

Can I return opened trading card products?

Due to the collectible nature of trading card products, opened booster packs, opened boxes, and opened collectible products are generally not eligible for return unless they arrive damaged or defective.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with:

Your order number
A description of the issue
Photos of the damaged item and packaging

We will review your request and work toward a solution.

Account Questions

Do I need an account to place an order?

This depends on the checkout options available on our website. Customers may be able to complete purchases as guests or create an account for easier future shopping.

How can I contact CardVers?

You can contact our customer support team using the information below:

CardVers

Email: contact@CardVers.shop

Address:
98 Marcham Road
Bordon, GU35 3XN

Phone:
+1 (479) 345-1674

We aim to respond to customer inquiries as quickly as possible.

Thank you for choosing CardVers. We appreciate your support and look forward to helping you grow your collection.